Strategic Customer Success Manager (Medior)
Position Type
Full-time, 36-40 hours
Location
Amsterdam (Hybrid)
About the role
As our Strategic Customer Success Manager, you’ll be the trusted partner for clients in the Netherlands, Belgium, and the UK. You love ownership, relationships, and building smart processes — and you’ll play a central role in scaling our CS function.
Working closely with sales, product, and implementation teams, you’ll help clients succeed, build loyalty, and shape a CS experience that drives impact at scale.
What You’ll Do
Customer Success & Experience
- Guide clients from onboarding to long-term success
- Tailor success plans for strategic accounts
- Build structure into how we support, engage, and grow relationships
- Improve CS playbooks and processes
Community & Advocacy
- Organise roundtables, user groups, and touchpoints
- Strengthen client relationships and unlock brand ambassadors
- Share customer insights with product and marketing
Education & Enablement
- Create scalable onboarding and training content
- Improve our documentation and learning materials
- Ensure key updates and messages land with the right users
Cross-Functional Collaboration
- Align with sales and implementation teams
- Share market feedback with product and strategy
You’ll Thrive If You…
- Are fluent in Dutch and English
- Have 2–4 years in a customer-facing role (SaaS/tech/services)
- Turn complexity into clarity in both 1:1 and group settings
- Enjoy building new systems, processes, and relationships
- Are proactive, grounded, and purpose-driven
Bonus: Experience in circularity, proptech, architecture, or real estate
Why Join Madaster?
We’re not just building software — we’re driving the transition to a circular economy in the built environment. You’ll join a passionate, international team working on something that matters.
We offer:
- A flexible, boutique office at Mr. Green — cozy, well-equipped, and inspiring
- An in-house gym, great coffee, and comfy focus spaces
- A hybrid working model — because autonomy and trust matter
- A learning environment where your growth is part of the mission
- A product with purpose — you’ll see your work drive real sustainability change
Ready to make impact?
Want to apply? Send your CV and motivation letter to frederique.vanerven@madaster.com.
Questions? Feel free to reach out!
