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Meet Sude, our new Customer Experience Coordinator!

Blogs, Team 17 sep 2025

Since August, Sude has been strengthening our Customer Success team with her fresh perspective and creative energy. From international experiences to new recipes in the kitchen, she’s always looking for ways to learn, connect, and create something lasting. She brings that same openness and creativity to her work at Madaster, partnering with clients to build greater transparency and circularity across the sector.

Getting to know Sude

My name is Sude and I recently started working as Customer Experience Coordinator as part of the Customer Success Team at Madaster. As an International Business Graduate with a broad interest in sustainability and innovation, I am very happy that I can take my first professional steps here.

Always exploring

I am curious by nature and like to discover new worlds: both literally, by travelling and experiencing different cultures, and figuratively by discovering new ideas and different ways to work. I take this open mindset with me to work: I ask questions, think creatively and seek solutions that add significant value to our customers.

Circularity as a mission

What appeals to me about Madaster, is that circularity is not just a trendy word for them, but rather a belief and mission that they pursue. To me, circularity means being more conscious about the usage of what we already have, so that together we can build something that has lasting value, now and in the future. 

My life in recipes

Outside of work, I am a real foodie. I like to experiment with new dishes and desserts in the kitchen. Cooking and baking are forms of self-expression, creativity and perhaps the most universal way to connect people. I see life as a recipe: if you follow it exactly, you will get a familiar result. But those who dare to vary often discover something unique. Without taking risks every now and then, life would be boring. 

From key ingredients to success stories

I also take this idea with me in my role at Madaster: a good customer experience requires clear structures and processes, but also room for personal taste and creativity. My goal is to help our customers optimize their processes, communicate clearly and, above all, listen carefully to what they really need.

Creating impact together

Throughout the year, I want to learn, build and make an impact with my ‘creative recipes’ so that we can contribute to a more sustainable future together with colleagues and customers. And just like with a successful dish, we all can enjoy it, together.

Sude Bircan

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